Shipping policy

Orders are processed by Forever Yours Lingerie as they are received during our regular business hours. All orders that require shipping will be sent out from our Langley location. In-store pick up is available at both locations upon selection in the checkout

Standard processing time may take up to 3 business days to be processed and picked up by Canada Post (5 business days during sales and peak times).

While we try to accommodate requests to change or edit orders, there's no guarantee that we'll be able to once an order has been placed. Please note that we cannot apply coupon codes retroactively to orders.

*All packages shipped with Canada Post and not Safe-Dropped unless otherwise requested.

*Receive free standard shipping within Canada for purchases of over $249, excluding taxes and discounts. This rate increased on July 20, 2024 due to rising costs of shipping through Canada Post and other providers.

(Please note that USA and international orders may be subject to duties and taxes (VAT), as assessed by international customs. If customs duties and taxes are applied to an order, these charges are in addition to shipping charges, and are the responsibility of the customer. We include the documentation required by international and US customs, in order to clear your parcel, including documentation for products made in North America. Forever Yours Lingerie Ltd. will also not be held responsible for any additional fee the local carrier may charge.)

We offer In-Store Pick-Up options at both our Langley and Burnaby locations. Please ensure that you have received an email from us indicating that your order is ready for pick up and the location prior to visiting us.

**Please note that due to website limitations, pick up is only available at the location where the items you've ordered are in stock. If the only option on your order is ship out but you prefer to pick up at one of our stores, add a note to your order indicating what location you would like to pick up at and we will do our best to accommodate and contact you for pickup when ready.

For In Store Pick-Up:

When you arrive at the store, notify an FYL associate that you would like to pick up your online order. They will ask to verify your photo identification or have you provide order details including order number and name for the order.

Forever Yours Lingerie will make every effort to ensure you receive your order on time, but unfortunately once the package has been given to the carrier, shipping times are beyond our control. Forever Yours Lingerie is not held liable for any circumstances delaying shipping beyond our control. i.e. Weather delays, Canada Post missorts and Canada Post errors.

Please see estimated delivery dates below as listed on the Canada Post website:

Within Canada

Within the United States

International

For more accurate Delivery Standards based on postal code within Canada, please visit the Delivery Standard Tool found HERE Use Forever Yours Lingerie’s postal code (V3A 4G2) as the sending address.

Orders to be Shipped
After your online order has been picked, processed and prepared for Canada Post, you will receive a notification from us with a tracking number for your package. You can either click the link provided in the email/SMS, view your order on the ShopApp or visit the Canada Post website to monitor the progress of your order.
Please note that we DO NOT Safe-Drop packages unless otherwise requested. All orders to be shipped will be sent out of our Langley, B.C. location.

Orders to be Picked Up In-Store
After your online order has been processed, you will receive a notification indicating that your order is ready to be picked up in-store. Please wait for this notification before coming to pick up your order.

If you have questions or concerns regarding the status of your order, please contact us at 1-855-432-1933, @orders@foreveryourslingerie.ca or via our LiveChat in the bottom right corner of your screen.

While we do our best to ensure online inventory levels are accurate, there is always the possibility of data errors. Our online inventory is a reflective of our in-store inventory so naturally, popular items may be sold in-store before the website is able to update the inventory.

In the event that an item you have ordered online has been sold or not found, you will be notified within 3 business days and will be refunded for the item. If you would like to substitute it for another item, place a new order and mention the original order in the Order Notes. If you have any questions, you may contact us at 1-855-432-1933 or orders@foreveryourslingerie.ca.