Frequently Asked Questions

  • We are located at 20460 Fraser Highway, in Langley, British Columbia, Canada. We have also just opened another store in The Heights of Burnaby at #103-3961 Hastings Street, Burnaby, British Columbia, Canada.

  • We don't require you to make an appointment, but you're welcome to make one if you're pressed for time! Appointments are scheduled for 45 minutes 7 days a week and include one-on-one time with one of our Fit Specialists. Without an appointment, there may be a wait for a fitting room during our busier times. If you’d like to schedule an appointment, you can do so here.

  • We carry a wide variety of bra sizes in A – N cups, and 28 – 50 band sizes. In lingerie, shape wear and sleepwear, we stock sizes small – 3X (select styles up to 5X). Check out our Shop by Size. page for bra sizes we currently have in stock.

  • We sell bras in US, UK and EU bra sizing, depending on where the brand is from! This can make things a little tricky, but we’re always happy to help! Some of our items are sold in letter sizing (Small, Medium, Large etc) and others are sold in numeric dress sizing (6, 8, 10 etc).
    For specific items, make sure to check the “Size & Fit” tab on the product pages for more information sizing and fit. Or, as always, you can contact us at 1-855-432-1933, at customercare@foreveryourslingerie.ca or by using our LiveChat feature on the bottom left corner of your screen.

  • We have a huge stockroom full of sizes. We don't have enough room on the sales floor to display all the sizes and styles we carry. Just like a shoe store, if there is a specific style that you like, our staff can find it in the stockroom for you!

  • Forever Yours Lingerie makes every effort to ensure the product range we bring to our customers, offers both quality and affordability. So why should you treat a bra as an investment? Three words… quality, comfort, and fit. Like a good pair of shoes, a good bra is an investment. It should be both comfortable and supportive; after all, you are wearing it all day! The two main reasons that some products are more expensive, are:
    The materials used and construction of the garment, are of a high standard of quality.
    The garment has been manufactured using skilled craftsmanship, and has undergone rigorous quality control testing. These garments are designed in a developed country, and often many components, or the whole piece, is made in developed countries as well. Some luxury brands, such as Prima Donna, can require up to 50 pieces to make one bra!

  • If you are subscribed to our emails, you will receive your discount code via email. If you want to redeem your birthday discount online, use the code provided in the email. If you prefer to shop in-store, you don’t need to bring your code. If you have a customer file with us, your birthday has already been recorded. Let the cashier know that it’s your birthday month and we’ll take $20 off your purchase of $100 or more before tax. Email us at customercare@foreveryourslingerie.ca if you didn't receive your online discount.

Online Member Profile & Online Orders

  • At Forever Yours Lingerie online, we accept Visa, Mastercard, American Express, PayPal, ShopPay, Apple Pay, Google Pay, Visa Debit and Sezzle, a pay-in-4 in-cart financing option.

  • With an online account, you can save your billing and shipping information, view past purchases, create a wishlist and access order information. Sign up for an online account here.

  • Unfortunately no - Existing in-store customer files are not automatically linked to an online profile. You will only be able to view and access your online purchases in your online profile. If you're looking for information on products you've purchased in-store, reach out to us via the live chat and we can look up that information for you.

  • We currently have two different types: Instore gift cards and online gift cards. Instore gift cards can only be used instore and online gift cards can only be used online. You can purchase both online.

  • Definitely! If you are subscribed to our emails, you will receive your discount code via email. If you want to redeem your birthday discount online, enter the code in the discount field on your checkout page. We do not require this code for in-store redemption.

  • Not necessarily. Sizes that have a strikethrough are sizes that are currently not in-stock. For bras, sometimes you have to select the cup size to view the bra sizes available. If your size is not listed, there's a chance that the vendor does not make it. Contact us at customercare@foreveryourslingerie.ca or using the LiveChat in the bottom left corner of your screen if you’d like us to look into sizing availability.

  • With recently switching over to Shopify, we are unable to adjust orders after they have been placed. However, we are able to refund you for the item you'd like changed and you can place another order for the new item. Please make a note on the new order indicating you'd like the two orders processed together. We are happy to cancel your order if it has not left FYL. If it has, reach out to us and we can walk you through how to proceed with returning it.

  • If the item is part of our basic collection, we will most likely be restocking it. Unfortunately due to the COVID-19 pandemic, some of our vendors have been struggling to fulfill our orders. It may be months before you receive a notification (or you may not receive one at all if there are production issues.) You are more than welcome to sign up for an email notification on the product pages as soon as the item returns back into stock. Please note that this does NOT reserve the item for you and there may be others receiving the same notification. When you receive the notification, it's best that you scoop it up before someone else does! (You can also order it online and pick it up in-store whenever you have time.)

  • All orders are shipped in plain boxes or our compostable mailer if possible. We finish the package off with a pink sticker with our FYL signature logo on it. If you’d prefer to have a completely discrete package, contact us or include a message in your order notes and we would be happy to accommodate your request.

  • We are now offering both In-Store and Curbside Pick-Up options at Langley and soon Burnaby. Please ensure that you have received an email from us indicating that your order is ready for pick up and the location prior to visiting us. It may take up to 3 business days for your “pickup” order to be processed and ready for pickup.

    **Please note that due to website limitations, pick up is only available at the location where the items you've ordered are in stock. We are currently not offering transfers between stores while we work through the logistics of opening a new store. However, it is something we will be looking into in the future so stay tuned! In the meantime, opt for it to be shipped to you or visit our location! Luckily they're only 30 minutes away from each other and there are lots of shops, restaurants and cafes to visit in each area.

Fitting & Wash Care

  • All of the Bra Fit Specialists at Forever Yours Lingerie are put through an intense training process, which can take up to three months to complete. Once the training has been completed, the trainee will conduct fittings under the supervision of a manager, or a senior staff member, until she is ready to conduct them on her own. Even long after the training process, our staff periodically attend workshops and information sessions hosted by leading specialty bra manufacturers.

  • Great question! We have a collection of resources on our website under our Bra School Page. Here we'll show you how to measure yourself, adjust your bra like the professionals and more! There are even resources available on Breast Type, Bra Styles and Common Bra fit problems and how to fix them. We also offer Virtual Fittings with our Fit Specialist Abbey twice a week! These are completely private and one-on-one with a professional. She will even recommend styles to try.

  • Absolutely! A large part of the training process if obtaining experience with all shapes, sizes, breast types and requests. If at any point during your fitting you are feeling like your fit specialist is not on the same page, you're welcome to ask for another fit specialist. No hurt feelings here!

  • Our goal is to find you a bra that you're comfortable in. If you're not comfortable, reach out to us! Our Fit Specialists are magicians but they can't feel what you feel. If something isn't right, give us a call and ask for a supervisor and we'll see what we can do. Sometimes its an extender to give you more length in the band for the "break-in" period, just like a new pair of shoes. Sometimes it's just not the right fit. What ever the reason may be, we're here to help.

  • We've been in this business for 25 years and we've seen it all, including thousands of dollars in repair bills from wires escaping and ending up in the drum of the machine. Even on the gentle cycle, the bra is tossed around with other items and once they get wet, it puts strain on the wires in ways that they are not meant to bend. This forces the wire out of the casing and pops out. Soaking is hands down the best way to make your investment last longer. You'll thank us later.

  • It comes down to personal preference. All of our wash products are created to cleanse the fabric, remove any dirt, oils and sweat whether you scrub it or not. Some people prefer to give it a good ol' scrub, where as other people just down-right hate handwashing! Soak, Eucalan and Forever New are all exceptional products that we all love for different reasons. Choose whichever you're more likely to use to prolong the life of your bra.


For more information about bra fitting, check out our Bra Fit 101 Page.

Questions about Shipping & Returns? Click here!