Shipping

At Forever Yours Lingerie, we want your online shopping experience to be enjoyable, simple and successful. If you have any questions that aren't answered here, call us Toll-Free at: 1-855-432-1933 or email us at: orders@foreveryourslingerie.ca

ORDER PROCESSING

Orders are processed by Forever Yours Lingerie as they are received during our regular business hours. All orders that require shipping will be sent out from our Langley location. In-store pick up is available at both locations upon selection in the checkout.

Standard processing time may take up to 3 business days to be processed and picked up by Canada Post (5 business days during sales and peak times). If you would like to request your package be processed sooner, please contact us at orders@foreveryourslingerie.ca.

While we try to accommodate requests to change or edit orders, there's no guarantee that we'll be able to once an order has been placed. Please note that we cannot apply coupon codes retroactively to orders.

SHIPPING CHARGES

Service*

Shipping Charge

Expedited Parcel - (small items)

$5 + tax (currently unavailable)

Expedited Parcel - BC

$12 + tax under $150 (excluding taxes and discounts)

FREE over $150 (excluding taxes and discounts)

Expedited Parcel - AB, SK & MB

$15 + tax under $150 (excluding taxes and discounts)

FREE over $150 (excluding taxes and discounts)

Expedited Parcel - ON, QC, NB, NS, PEI, NL

$17 + tax under $150 (excluding taxes and discounts)

FREE over $150 (excluding taxes and discounts)

Expedited Parcel - YT, NT, NU

$17 + tax under $150 (excluding taxes and discounts)

FREE over $150 (excluding taxes and discounts)

Priority Shipping - Canada

$30 + tax (currently unavailable)

Expedited Parcel - USA (USPS)

$25

International (Untracked)


International (Tracked)

$30


$50

*All packages shipped with Canada Post and not Safe-Dropped unless otherwise requested.

**As of September 21, 2020, Canada Post has added one day to their standard delivery dates. On-time guarantee through Canada Post has been suspended until further notice.

***Receive free standard shipping within Canada for purchases of over $150, excluding taxes and discounts. This rate increased on February 2nd 2021 due to rising costs of shipping through Canada Post and other providers.


(Please note that USA and international orders may be subject to duties and taxes (VAT), as assessed by international customs. If customs duties and taxes are applied to an order, these charges are in addition to shipping charges, and are the responsibility of the customer. We include the documentation required by international and US customs, in order to clear your parcel, including documentation for products made in North America. Forever Yours Lingerie Ltd. will also not be held responsible for any additional fee the local carrier may charge.)

IN-STORE PICKUP OPTION

We are now offering both In-Store and Curbside Pick-Up options at Langley and coming soon to Burnaby. Please ensure that you have received an email from us indicating that your order is ready for pick up and the location prior to visiting us.

If you selected “Curbside/In-Store Pickup” as your shipping option during checkout, no shipping charge will be added to your total and your order will not be shipped. It may take up to 3 business days for your “pickup” order to be processed and ready for pickup.


**Please note that due to website limitations, pick up is only available at the location where the items you've ordered are in stock. We are currently not offering transfers between stores while we work through the logistics of opening a new store. However, it is something we will be looking into in the future so stay tuned! In the meantime, opt for it to be shipped to you or visit our other location! Luckily they're only 30 minutes away from each other and there are lots of shops, restaurants and cafes to visit in each area.


For In Store Pick-Up:

When you arrive at the store, notify an FYL associate that you would like to pick up your online order. If the store has exceeded our 15 people maximum, you may be asked to wait outside while we grab it for you.

For Contactless Curbside Pick-Up:

Please carefully read the following instructions to ensure the safety of our staff, yourself and other customers that may be waiting.

Now that we have reopened, our No Contact Curbside Pickup is available during business hours, found in the footer of the website.

  1. When you are parked in front of our store, please call 604-532-1933 (Langley) or 604-239-2590 (Burnaby - when it opens) with your last name, order number and state that you would prefer contactless order pick up.
  2. Please wait in your vehicle or in front of in front of the store on the sidewalk. (If someone is already waiting there, please wait in your vehicle until the person in front of you is gone).
  3. One of our staff will bring your order out and leave it on the pick-up table outside or hand it directly to you. Please stay in your vehicle or by the Pick-up sign while our staff member is outside.
  4. If you have opted for contactless pick up, please grab your package once our staff member has gone back inside.

ESTIMATED DELIVERY DATES

Forever Yours Lingerie will make every effort to ensure you receive your order on time, but unfortunately once the package has been given to the carrier, shipping times are beyond our control. Forever Yours Lingerie is not held liable for any circumstances delaying shipping beyond our control. i.e. Weather delays, Canada Post missorts and Canada Post errors.


Please see estimated delivery dates below as listed on the Canada Post website:

Within Canada

British Columbia

2 - 7 business days

Alberta

3 - 7 business days (excluding codes TOV)

Saskatchewan

4 - 7 business days

Manitoba

4 - 7 business days

Ontario

5 - 14 business days

Quebec

6 - 14 business days

New Brunswick

8 - 9 business days

Nova Scotia

8 - 14 business days

Prince Edward Island

8 - 9 business days

Newfoundland & Labrador

9 - 14 business days

Yukon Territories

7 - 14 business days

Northwest Territories

6 - 14 business days

Nunavut

12 - 14 business days


Within the United States

All States

6 - 14 business days, depending on USPS and potential customs delays


International

Dependant on country

14 days - 3 months

For more accurate Delivery Standards based on postal code within Canada, please visit the Delivery Standard Tool found HERE. Use Forever Yours Lingerie’s postal code (V3A 4G2) as the sending address.

ORDER STATUS & TRACKING

Orders to be Shipped
After your online order has been picked, processed and prepared for Canada Post, you will receive a notification from us with a tracking number for your package. You can either click the link provided in the email/SMS, view your order on the ShopApp or visit the Canada Post website to monitor the progress of your order. Please note that we DO NOT Safe-Drop packages unless otherwise requested. All orders to be shipped will be sent out of our Langley, B.C. location.

Orders to be Picked Up In-Store
After your online order has been processed, you will receive a notification indicating that your order is ready to be picked up in-store. Please wait for this notification before coming to pick up your order.

If you have questions or concerns regarding the status of your order, please contact us at 1-855-432-1933, @orders@foreveryourslingerie.ca or via our LiveChat in the bottom left corner of your screen.

INCOMPLETE ORDERS (INVENTORY ERRORS)

While we do our best to ensure online inventory levels are accurate, there is always the possibility of data errors. Our online inventory is a reflective of our in-store inventory so naturally, popular items may be sold in-store before the website is able to update the inventory.

In the event that an item you have ordered online has been sold or not found, you will be notified within 3 business days and will be refunded for the item. If you would like to substitute it for another item, place a new order and mention the original order in the Order Notes. If you have any questions, you may contact us at 1-855-432-1933 or orders@foreveryourslingerie.ca.

Returns

GUARANTEE OF SATISFACTION

Forever Yours Lingerie guarantees your satisfaction with our merchandise. If you are not satisfied with your purchase, return your items within 14 days when purchased in-store and 45 days when purchased online). Please refer to the date on your receipt determine your return window. For information on merchandise that is eligible for return, please review our return policy below.

RETURN POLICY

We offer refunds on returnable products purchased within 14 days in-store and 45 days online. Products must be in new condition with tags attached, unworn, and must be free from all scents, including (but not limited to) body odour, perfumes, food and smoke.

Due to health regulations and hygienic reasons, the following products are a FINAL SALE: 

  • Accessories (including face masks, products with an adhesive base (nipple covers, breast tape etc.) and products in sealed packages or containers.
  • All Panties and men's underwear
  • Swimwear with a gusset (including one-piece swimwear, swim bottoms) and shapewear
  • Lingerie with a gusset (crotch), waist cinchers, corsets and items that come with an attached panty
  • Clearance Items - This includes items ending in .00 or items that are reduced by more than 50% off the original price.
  • In-store and online gift certificates are not redeemable for cash, and may not be returned. Lost gift certificates will not be reimbursed.

Please note:

  • Bras and other items containing underwires will not be refunded if it has been washed in a washing machine.
  • Purchases made more than 60 days In-store and 45 days online will not qualify for return.
  • All refunds will be processed to the original form of payment except for store-credits.
  • Once a store credit (online gift card) has been issued, it cannot be reversed or refunded.
  • We do not offer price adjustments, including discount codes (birthday discounts) to orders after they have been placed.

Return Portal

With the launch of our new Forever Yours Lingerie website, our online returns process has changed! For online orders placed within the last 45 days, proceed through our Return Portal found below. If you have questions or concerns regarding this new process, please contact us at 1-855-432-1933, orders@foreveryourslingerie.ca or via our LiveChat in the bottom left corner of your screen.


Return and Exchange Portal

WHY THE CHANGE?

CONVENIENCE - Adhere the label to the package (box if it is a formed cup bra) and drop it off at your nearest post office or red Canada Post letter box. It is that simple!

TRACKING - No more worrying about whether your package arrived safe. You can track the progress of your package and see when it is delivered.

BETTER RATES - As a business that ships large volumes with Canada Post, we have better rates than if you ship it back to us yourself. We wanted to share the love!

RETURN PROCEDURES

- INSTORE PURCHASES-

  • To return/exchange something that was purchased in-store, please review our return policy above and visit the store within 14 days of your original purchase. You do not need to contact us prior to bringing it back, and you do not require a return authorization.
  • To return something purchased in-store but are unable to return it in-store, please contact us at 1-855-432-1933 to coordinate shipping your return items back to us.

- ONLINE PURCHASES - RETURN VIA MAIL -

Returns for online purchases are accepted within 45 days of purchase.

  • Proceed through the Return Portal and select the items you wish to return. If you are unable to select an item, please review our Returns Policy above. If you experience any difficulties, please contact orders@foreveryourslingerie.ca
  • You will be sent a prepaid shipping label that will be deducted from your refund. Please adhere it to the outside of your return package and drop your package off at any Canada Post retailer or Canada Post mailbox. If possible, send it back in the same package that you received it in to reduce waste.
  • You will be provided with updates via email on the status and tracking of your order and notified when it arrives at the store.
  • We will process your return within 3 business days. At this time, we will deduct the cost of the prepaid shipping label from your refund. We will then return the remaining amount to your original method of payment. Please note this refund may take up to 10 days to reflect on your account.

- ONLINE PURCHASES - RETURN VIA DROP OFF -

Returns for online purchases are accepted within 45 days of purchase.

  • Proceed through the Return Portal and select the items you wish to return. If you are unable to select an item, please review our Returns Policy above. If you experience any difficulties, please contact orders@foreveryourslingerie.ca
  • Please then drop off your package at our Langley or Burnaby location with your name, order number and return authorization at your earliest convenience within 45 days of your original purchase. You will not be provided with a shipping label if you are dropping off your return in-store, but we DO require a return authorization number given by the return portal.
  • Our web department will process your return through the webstore within 3 days of receiving it. Online orders are processed is separate from our retail store. Web orders cannot be processed in store upon drop off. There is no fee or deduction for returning items in-store.

Exchanges

Exchanges with Forever Yours Lingerie are simple: Initiate the return process through the return portal, then place a new order for the item you'd like instead and include your return authorization number in the order notes to receive a refund for shipping on your replacement order. Without the authorization number in the order notes, the shipping will not be refunded. The prepaid shipping label fee will be deducted from your refund as usual. Please note that the free shipping exchange only applies to your first exchange. Any subsequent purchases will be at the expense of the customer.


- INSTORE PURCHASES - EXCHANGES IN STORE-

  • To exchange something that was purchased in-store, please review our return policy above and visit the store within 14 days of your original purchase. You do not need to contact us prior to bringing it back, and you do not require a return authorization.
  • To exchange something purchased in-store but are unable to exchange it in-store, please contact us at 1-855-432-1933 to coordinate shipping your return items back to us.

- ONLINE PURCHASES - EXCHANGES VIA MAIL -

  • Proceed through the Return Portal and select the items you wish to return. If you are unable to select an item, please review our Returns Policy above. If you experience any difficulties, please contact orders@foreveryourslingerie.ca
  • You will be sent a prepaid shipping label. Please adhere this to the outside of your return package and drop it off at your nearest Canada Post Office or mail box. The shipping label fee will be deducted from your refund at the time of processing.
  • In the meantime, place an order online for the item you would like to replace the item you're returning. In the order notes, you MUST include the return authorization number for your return package. Without this number, your shipping will not be refunded for your exchange.
  • Upon reception of your return package, Forever Yours will process your refund within 3 business days to your original method of payment. Please note that it may take up to 10 business days for this amount to reflect on your account.

- ONLINE PURCHASES - EXCHANGES VIA DROP OFF -

  • Proceed through the Return Portal and select the items you wish to return. If you are unable to select an item, please review our Returns Policy above. If you experience any difficulties, please contact orders@foreveryourslingerie.ca
  • If you drop off your return in store, we are able to process immediate exchanges in store for the same or greater dollar amount. If there is any money needing to be refunded  back to you, it must be processed by our website department as a return, and your new item(s) can be purchased in store.
  • For items that require a refund back to the customer, Our sales floor team will confirm reception through the return portal and you will receive a notification that your item has been received. The website team will process your return within 3 days to your original method of payment. Please note that it may take up to 10 business days for this amount to reflect on your account.

Refunds

Returns and exchanges are typically processed within 3 business days of receipt at Forever Yours Lingerie. Please allow up to 10 days for your credit card company to post the refund to your account.

To check on the status of a return email us at orders@foreveryourslingerie.ca

Store Credits

Items purchased in store and returned outside of the 14 day return window are eligible for a store credit. This store credit is for in-store use only and does not expire.

Products that are purchased online and returned outside of the 45 day return window will be returned to FYL Website credit. This will be given in the form of a code that can be applied to your next online purchase. This credit can not be used instore and is not redeemable for cash. These store credits will be given or sent upon the reception of the returned items. We are unable to provide you with your store credit before receiving your return items.


If you have questions or concerns regarding the status of your return, please contact us at 1-855-432-1933, @orders@foreveryourslingerie.ca or via our LiveChat in the bottom left corner of your screen.