Short on time or hate the wait?
We offer appointments with our Bra Fit Specialists at both FYL locations. We don't require appointments though they are always encouraged to avoid long waits and to allow our team to provide a personal experience!
Q: How long are the fittings?
A: In-store Appointments are set with a 30 minute time limit, there may be some flexibility depending on our volumes but if you want to guarantee additional time we suggest booking two appointments back to back. It is not uncommon for us to have back to back appointments and therefore your punctuality is greatly appreciated! If you're late, it will lead to a shortened appointment time.
Q: Why do I have to pay $15 to book an appointment?
A: Unfortunately we have experienced a high number of no-show appointments in the past. This takes away time from other clients that would like to visit us. In addition, our fit specialists prepare for your appointment time and it's a bummer when someone doesn't show. The $15 fee is put towards your purchase with us so look at it as just a way to hold your appointment time!
Q: What if I don't need a bra fitting?
A: The appointment time is for access to fitting room. Our fit specialists are assigned no more than two rooms at a time and will be available to grab other sizes, styles or help you in any way. Even if you are trying on items that do not require a fitters assistance, our rooms may be occupied when you come in which will result in a wait. We are especially busy on weekends so if you see yourself coming in and needing to try things on, book an appointment if you can!
Q: Are masks required in your store?
A: Masks are still required in our fitting rooms but are optional throughout our sales floor. Since the fitting experience does not allow for social distancing, we have made this decision to protect our customers and employees. We also have plexiglass up at our tills, hand sanitizer available at our entrance and in the fitting rooms. More details about our current response to COVID-19 can be found here.
Q: What if I need more time?
A: If there is an opening after your appointment time you are welcome to stay. More often not, we are booked back to back throughout the day so check with your fitter if you can hang out a little longer. If you know when you're booking your appointment that you want more time, you're welcome to book back to back appointments for yourself.